Monitoring and evaluation including programme and project evalutions All institutions need to measure their progress and impact, as well as learn from their practice, to ensure continues improvement. Umhlaba designs appropriate monitoring and evaluation systems and conducts programme and project impact evaluations. We have the capacity to carry out large national programme evaluations and have developed the project management capacity, skills and technology to do so.

Social Research and Policy development Umhlaba personnel and consultants have extensive research experience, which forms a critical foundation for all our clients’ services. We maintain strong relationships with academics at leading institutions to complement our practical experience. This combination makes for more grounded quality research products. Our teams have contributed to policy development across government departments such as the Department of Labour, Human Settlement, Public Service and Administration, Women, Youth, Children & People with Disabilities, Rural Development and Land Reform, Justice and Constitutional Development.

Programme and Project Formulation Management Designing appropriate programmes and projects to realise organisational strategies is key to achieving development goals. Umhlaba has extensive experience and tools- including log frame planning- to facilitate effective programme design and management. Organisations regularly outsource the management of programmes and projects to Umhlaba as a more efficient way to implementation. In addition to project management Umhlaba has also managed the funds that support these projects and has developed systems and expertise to do so.

Institutional and Human Resource Development People are an organisation’s most valuable resource. Ensuring that systems and strategies are in place to plan for manage people to make sure that they are motivated and performing to optimum levels is key. Umhlaba provides human resource support as well as related services such strategic planning and general organisational development interventions.

Web Based Staff \ Client Satisfaction Survey Umhlaba has over the years developed and invested resources in the development of a Web Based Satisfaction Survey. The web-based tool allows organisations to survey their organisational (internal) climate on the one hand and their clients (external) satisfaction on the other. The survey is anonymous so as, to deal with any fears participants may have. The tool allows users to access the survey remotely and from anywhere in the world. Those that do not have access to the web can do the questionnaire manually or telephonically and Umhlaba staff will enter the data into the system. It produces user-friendly reports, which provide management with the interventions required to improve organisational performance.

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