Umhlaba prides itself on the capacity and skills of its professional staff and associates. In order to ensure a high quality of service, Umhlaba inserts quality control safeguards in all agreements with its clients. These centre around the use of monitoring and feedback mechanisms, as well as client protection contractual clauses. Under this agreement, any client who feels that an inferior service or quality has been offered, and this is verified by a mutually agreed external monitor or arbitrator, will have the situation rectified by Umhlaba at no extra charge to the client.
Quality Support
These quality control safeguards centre around the use of monitoring and feedback mechanisms, as well as client protection contractual clauses. Under this agreement, any client who feels that an inferior service or quality has been offered, and this is verified by a mutually agreedexternal monitor or arbitrator, will have the situation rectified by Umhlaba at no extra charge to the client.
